Each year, London Transit develops an annual service plan to improve the transit network and overall operations. The process involves the creation of a draft plan, a period for public feedback and further review, and completion of the final recommendations.

The draft service plan took direction from the approved Route Structure and Service Guidelines Review, input from the public, Operators, Inspectors and Dispatchers, as well as from current operational realities.

The draft service plan was presented for extensive public consultation. Eleven “drop in” public meetings and 8 “pop-up” sessions at key bus stop locations were conducted along with two online survey that received 1,580 responses.  

In response to the public feedback, several elements of the draft service plan were modified. A final plan was presented at the January 30, 2019 Commission meeting. The majority of the plan was approved at that meeting while several items were returned for further consultation. The final outstanding items were approved at the March 27, 2019 Commission meeting and the 2019 Service Plan will take effect on September 1, 2019.

One exception is the new Southwest Community Bus that will take effect on May 1, 2019.

A summary of the final plan is described below; if you would like more detailed explanations for the proposed changes, refer to Staff Report #2, from the January 30, 2019 Commission meeting and Staff Report #4 from the March 27, 2019 Commission meeting.

2019 Final Service Plan

Proposed Frequency & Service Hour Modifications