All LTC fare media will see an increase beginning January 1, 2020 – fare prices as of January 1, 2020.

In regard to options for using old tickets in the new year or exchanging your old tickets, please find below a list of Q&A’s that will hopefully help clarify any questions you may have.

If you have other queries, please do not hesitate to reach out to our Customer Service staff at 519-451-1347 or


When will my current tickets no longer be accepted?

Current tickets (adult, senior, student) will be accepted until the end of service on January 31, 2020 -providing these are accompanied by the additional cash payment – starting on January 1, 2020.
See below:
Ticket Type 2019 Ticket Price Effective January 1, 2020
Adult $1.90 $1.90 ticket + $0.35
Student (Grade 7 to 12 only) $1.54 $1.54 ticket + $0.25
Senior $1.43 $1.43 ticket + $0.25


Can I exchange my current tickets for the new ones?

Beginning December 28, 2019 exchanges on tickets will be provided at LTC locations only. Exchanges will be made on intact strips of 5 tickets only (exchanges will not be accepted on individual tickets). Exchanges are for product of equal or greater value and with additional charge required for the difference. No cash refunds will be provided.

What is the last day that I can purchase tickets at the current price?

All LTC ticket vendors will no longer be selling 2019 tickets after December 27, 2019.

How much will my January monthly pass cost when I purchase it in December?

The new increased fare will be charged at time of purchasing your January monthly pass whether it is purchased in December 2019 or January 2020. 

If I have Stored Value on a smart card what will happen when I tap my card on January 1, 2020?

Beginning the start of service on January 1, 2020, all smart card readers will deduct the new fares automatically from Stored Value smart cards (depending on the category you qualify for).
A 90-minute transfer will also be automatically added to your Stored Value smart card at time of tapping.

What if I am registered for the online recurring monthly payment plan for my pass?

There is no need to re-register for the recurring payment plan, the new amount will automatically be deducted from your credit card on December 25th and every 25th day of the month thereafter or until you unsubscribe.