London Transit has made an amendment to its Service Animal Policy that will be effective January 1, 2020.

The policy is outlined below with the amended portion noted in bold.  At any time, please do not hesitate to contact our Customer Service Representatives if you have any questions.

Pets are not permitted on-board LTC buses.

Service animals are permitted on buses if working in aid of the person making the trip.

Service animals on buses must remain in the care and control of the owner at all times. The owner must be prepared to demonstrate to the Operator how this requirement will be achieved (i.e. leash, cage etc).

This applies as follows:

  1. the animal can be readily identified as one that is being used by the person for reasons relating to the person’s disability, as a result of visual indicators such as the vest or harness worn by the animal; or
  2. the customer provides documentation from a health professional confirming that the person requires the animal for reasons relating to the disability.