This page will be updated in the event of changes to transit services. Please check back for updates. 

Frequently Asked Questions (FAQ)

Posted: Thursday April 2, 2020 at 4:30PM

Rear Boarding Extended to April 30, 2020

With the ongoing novel coronavirus (COVID-19) outbreak, London Transit will be extending the rear boarding and alighting on our conventional service until April 30th.  As a result, London Transit will continue not collecting fares on conventional transit for this period.

Note that people with accessibility needs can continue to board and exit using the front doors.

The Commission will also be refunding those who purchased April 2020 monthly passes.  We ask that people continue visiting our website in the coming days for details on how to obtain their refunds.

We want to take this opportunity to remind Londoners to limit your trips on public transit to those that are essential only and if you are experiencing any symptoms, we ask that you stay home.

London Transit continues to disinfect all high-touch and grab points on buses on a nightly basis.

 

Posted: Thursday March 26, 2020 at 4:30PM

Essential Trips and Social Distancing on Transit

We remind all those using or considering using London Transit do so for essential trips only. When riding London Transit remember to practice social distancing by keeping space between yourself, other passengers and the operator. Let’s all do our part in protecting our loved ones and our community including those who keep us fed, safe, healthy and mobile. 

 

Posted: Tuesday March 24, 2020 at 4:30PM

Lost & Found Modifications

As a precaution against the spread of the coronavirus effective immediately until further notice all lost & found items considered of lesser value will no longer be kept for reclaim by customers. 

Lost & found items of value i.e. wallets, cameras, electronic equipment such as cell phones, laptops, etc. will continue to be stored as per usual procedures (for 14 days).  Please be sure to contact us at 519-451-1347 to ensure we have your item of value and only visit our 450 Highbury office between 8:30am and 4:30pm Monday to Friday if we have confirmed your item of value is indeed here.

 

Posted: Friday March 20, 2020 at 11:20AM

Service Impacts
Conventional Transit Due to the impact of COVID-19, beginning Sunday March 22, 2020 the following routes will not be operating until further notice:
  • Route 90
  • Route 91
  • Route 92
  • Route 94
  • Route 102
  • Route 104
  • Route 106
In addition, there will be service reductions on the following routes:
  • Route 6
    • Sunday only: Operate pm a 70 min frequency with service starting at 9am
    • Monday to Saturday operating on regular scheduled service
  • Route 9
    • Sunday only: Operate pm a 70 min frequency all day
    • Monday to Saturday operating on regular scheduled service
  • Route 19
    • Monday to Saturday: reduced frequency from 20 mins to 40 mins all day
    • Sunday: operating as per Sunday schedule
  • Route 25
    • Monday to Friday: reduced frequency all day and no service after 9pm
    • Saturday & Sunday: service between 9am and 7:30pm only
  • Route 27
    • Monday to Saturday: reduced PM peak frequency and no service after 9pm
    • Sunday:  service between 8:30am and 8:20pm only
  • Route 31 – no service after 6pm
  • Route 33 – operating on a 40 min frequency all day
We encourage our riders to utilize realtime.londontransit.ca for up-to-date information about their routes.  Note that Google Maps will not be reflecting accurate times on these affected routes. Specialized Transit Specialized transit continues to operate with service levels being matched to demand.

Posted: Thursday March 19, 2020 at 3:45PM

Rear Boarding

For the health and safety of our Operators and riders, in response to the novel coronavirus (COVID-19) outbreak, London Transit will be asking conventional transit customers to board and alight buses through the REAR doors only for the period of March 20 to April 5, 2020. As a result, London Transit will not be collecting fares on conventional transit for this period. Note that people with accessibility needs can continue to board and exit using the front doors.


In addition, London Transit continues to disinfect all high-touch and grab points on buses on a nightly basis. We continue to urge customers to follow the directives of the Health Unit in addition to considering the following:
  • Do not use public transit if:
    • You have a fever and/or new onset of cough or difficulty breathing
    • You have been in close contact with a confirmed or probable case of COVID-19
  • While you are riding the bus:
    • Cover your cough and sneeze with a tissue or into your arm, not your hand
    • Avoid  touching your eyes, nose and mouth
  • When possible, consider social distancing
  • Limit your trips on public transit to those that are essential

Posted: Monday March 16, 2020 at 3:43PM

Frequently Asked Questions

London Transit (LTC) takes the health and safety of our employees and customers very seriously. We know that COVID-19 is top of mind for residents in our community and that you have many questions. We are following the recommendations of Health Canada and Middlesex London Health Unit as we continue to monitor the situation. Please see the most frequently asked questions and answers for transit services.

Posted: Friday March 13, 2020 at 4:23PM

Increased Cleaning on Buses

Effective this weekend, LTC will begin undertaking additional cleaning and disinfection of high-touch and grab points on buses (ie buttons, stanchions, straps, etc) on a nightly basis. We continue to urge customers to follow the directives of the Health Unit and wash hands frequently and avoid touching your face. LTC continues to operate on a regular service and we encourage you to continue checking our website for up-to-date information.

Posted: Thursday March 12, 2020 at 9:06AM

Please note that we continue to monitor the local situation closely and will be in a position to respond to any directive from the Middlesex-London Health Unit with respect to any action required. We recommend you visit the Middlesex-London Health Unit for the most current information about COVID-19 and for tips on how to stay healthy.