Please note that we have internally suspended the automatic reload feature for April monthly passes. Those who have signed up for this feature do not need to deactivate it. You will not be charged, nor issued an April monthly pass as previously subscribed.
You will still be able to load a pass manually at a later date if need be.
We will re-evaluate this for May monthly passes at a later date.
If you choose to turn off this feature permanently, please follow the following instructions:
Step 1 – log in to account
Step 2 – click on manage cards (found in left hand column)
Step 3 – select the card
Step 4 – select ‘show products’ button
Step 5 – select the card that has program type as reoccurring listed
Step 6 – select button ‘stop auto load program’
Step 7 – select confirm
Note: if there is no ‘auto reload’ setting on your card(s), this indicates that the auto reload hasn’t been set.
Please contact us at firstname.lastname@example.org if you have any questions.