Please note that the automatic reload feature for May monthly passes has been suspended as we continue to monitor the situation and need to continue rear door entry. A decision is expected by April 30th.
As such those who have signed up for the automatic reload feature do not need to deactivate it. You will not be charged, nor issued a May monthly pass as previously subscribed.
You will still be able to load a pass manually at a later date if need be.
We will continue to evaluate as the situation evolves.
If you choose to turn off this feature permanently, please follow the following instructions:
Step 1 – log in to account
Step 2 – click on manage cards (found in left hand column)
Step 3 – select the card
Step 4 – select ‘show products’ button
Step 5 – select the card that has program type as reoccurring listed
Step 6 – select button ‘stop auto load program’
Step 7 – select confirm
Note: if there is no ‘auto reload’ setting on your card(s), this indicates that the auto reload hasn’t been set.
Please contact us at firstname.lastname@example.org if you have any questions.