London Transit continues to implement and recommend measures to keep our riders and Operators safe. As London begins to reopen, find below steps we are undertaking to maintain your safety as well as recommendations that you, our riders, can implement that will help keep you and fellow riders safe.

WHAT WE’RE DOING

  • Fare Collection – London Transit will resume the collection of fares on both Conventional and Specialized services beginning Wednesday August 19, 2020.
  • Front Door Boarding – London Transit will resume front-door boarding on conventional service beginning Wednesday August 19, 2020. Passengers will be required to enter through the front door and exit through the back door to promote a one-direction flow. Passengers with accessibility needs will still be permitted to use the front door to exit.
  • Cleaning Measures – Continued nightly cleaning and disinfecting of high-touch points on-board conventional and specialized buses.
  • Passenger Screening of COVID19 Symptoms – Riders with accessibility needs who board from the front door will be asked by the Operator if they have symptoms prior to boarding. In addition, all buses and LTC facilities have signs advising riders and visitors to not ride transit if sick.
  • Mandatory Masks – As of Monday July 20th masks are mandatory on transit. Note that Bus Operators are not required to wear masks/face coverings when behind Operator barriers. For details on mask wearing visit the Middlesex London Health Unit website.
  • Physical Distancing – Signage can be found on all buses encouraging physical distancing when possible.
  • Recommending Traveling Off-Peak – We encourage riders consider traveling during off-peak times from 9AM to 12 Noon and after 6PM when there are fewer passengers on board.
  • Lost & Found on Hold – As a precaution all lost and found items of lesser value are no longer collected. Items of value, however, are stored per our usual policy. For more details check our Lost & Found Policy.
  • Removal of Paper Schedules – We have removed all printed schedules from our locations. Find your route schedules online or through realtime.londontransit.ca.
  • Installation of Operator Barrier – Our entire fleet is being equipped with Operator barriers.
  • Stay Behind the Yellow Line – A yellow line along the floor closer to the front of the bus is installed to provide more space for passengers. Riders are to remain behind the yellow line to ensure appropriate distancing for bus operators. All passengers must remain behind the yellow line. With the exception of those with accessibility needs please continue to board and exit through the rear doors.
  • September 6, 2020 Service Updates –  Service will return to approximately 90% of the September 2019 – find affected routes.

 

WHAT YOU CAN DO

  • Stay Home if you have Symptoms – If you are experiencing any COVID-19 symptoms, please stay home.
  • Wear a Mask – Masks are mandatory on transit as mandated by Middlesex London Health Unit.
  • Wash Hands – Wash hands frequently or use hand sanitizer.
  • Practice Good Hygiene – Sneeze or cough into elbow, and avoid touching your face.
  • Travel during Off-Peak Times – When possible consider travelling from 9AM to 12 Noon or after 6PM as routes experience fewer riders during this times and there are greater physical distancing opportunities.
  • Exercise Physical Distancing – Where possible on-board and at bus stops maintain a 6ft distance from other riders.
  • Exiting Rear Doors – Riders with the exception of those with accessibility needs must exit through the rear doors. Remember to hover hands over the strips or use elbows to tap the handles to open the doors to exit.

Thank you for doing your part as we continue to do ours in keeping us riding safely together.