Updated: Thursday November 26, 2020
As per the Ontario Reg 364/20, everyone, with the exception of those meeting the exemption criteria, are required to wear masks/face coverings while on-board public transit.
Given a number of exceptions to the Order, please be respectful and show some kindness to those, passengers or bus Operators, who are unable to wear masks or face coverings. Individuals are not required to explain or prove their exemption. Find list of exemptions at MLHU.
Find answers to some of the questions we have been receiving:
Does Ontario Reg 364/20 apply to Specialized transit or just the Conventional service?
How is London Transit enforcing and promoting Ontario Reg 364/20?
Given the exemptions that apply to some riders, bus Operators are not enforcing this requirement.
Why is my driver not wearing a mask/face covering?
The public is reminded that bus Operators may also have some underlying medical conditions that prohibit them from wearing masks/face coverings.
Who is exempt from wearing masks/face coverings while on transit?
Will I be asked to show proof of my exemption to wearing a mask/face covering?
Will I be denied service if I do not wear a mask/face covering?
Can I be denied service if I am sick?
When bus Operators are required to assist passengers, i.e. tying down a wheelchair, they may ask passengers if they are ill. If there is an indication that an individual is experiencing COVID-19 symptoms, they will not be permitted to board the bus.
I do not feel comfortable on the bus if some of the people are not wearing a masks/face covering. What can I do?
Please be respectful and show kindness to those, passengers or bus Operators, who are unable to wear masks or face coverings. Individuals are not required to explain or prove their exemption.
As is promoted through on-board posters, we strongly recommend that proper hand hygiene be practiced to help prevent the spread of germs, especially when social distancing is not possible or when encountering people who do not wear masks/face coverings.
What is considered a proper mask/face covering?
Do I have to wear a mask when I go to an LTC facility?
What are other ways London Transit is helping stop the spread of the virus?
London Transit continues with the nightly cleaning and disinfecting of all high-touch points on-board conventional and specialized buses.
If you have any further questions, please reach out to us: email@example.com or 519-451-1347.