Updated: Thursday November 26, 2020

As per the Ontario Reg 364/20, everyone, with the exception of those meeting the exemption criteria, are required to wear masks/face coverings while on-board public transit.

Given a number of exceptions to the Order, please be respectful and show some kindness to those, passengers or bus Operators, who are unable to wear masks or face coverings. Individuals are not required to explain or prove their exemption. Find list of exemptions at MLHU.

Find answers to some of the questions we have been receiving:

Does Ontario Reg 364/20 apply to Specialized transit or just the Conventional service?

The Ontario Reg 364/20 applies to both the Specialized and Conventional transit services, as well as taxis and ride share vehicles.

How is London Transit enforcing and promoting Ontario Reg 364/20?

London Transit is reminding riders to wear masks or face coverings with on-board posters and external announcements on all buses as well as through our Customer Service phone lines.
Given the exemptions that apply to some riders, bus Operators are not enforcing this requirement.

Why is my driver not wearing a mask/face covering?

Bus Operators are not required to wear a mask if they are behind an Operator barrier. This applies to the Conventional service where all in-service buses are equipped with these barriers.
The public is reminded that bus Operators may also have some underlying medical conditions that prohibit them from wearing masks/face coverings.

Who is exempt from wearing masks/face coverings while on transit?

A list of exemptions can be found on the Middlesex-London Health Unit website.

Will I be asked to show proof of my exemption to wearing a mask/face covering?

No proof is required to show that you are exempt from wearing a mask before boarding.

Will I be denied service if I do not wear a mask/face covering?

No. Given the list of exceptions, service will not be denied to those who cannot wear masks/face coverings.

Can I be denied service if I am sick?

We all play a role in keeping our community safe and should stay home if we are unwell. As such, transit riders are asked not to travel if they are ill. 
When bus Operators are required to assist passengers, i.e. tying down a wheelchair, they may ask passengers if they are ill. If there is an indication that an individual is experiencing COVID-19 symptoms, they will not be permitted to board the bus.

I do not feel comfortable on the bus if some of the people are not wearing a masks/face covering. What can I do?

Unfortunately, there are a number of reasons why someone might not be able to wear a mask/face covering. If you are uncomfortable being in close proximity to someone who is not wearing a mask/face covering, you may wish to move to another seat where you might be more comfortable or consider travelling during off-peak times when physical distancing is more possible.
Please be respectful and show kindness to those, passengers or bus Operators, who are unable to wear masks or face coverings. Individuals are not required to explain or prove their exemption.
As is promoted through on-board posters, we strongly recommend that proper hand hygiene be practiced to help prevent the spread of germs, especially when social distancing is not possible or when encountering people who do not wear masks/face coverings.

What is considered a proper mask/face covering?

This can include a medical or non-medical mask or face covering such as a bandana, scarf, cloth or similar item that covers the nose, mouth and chin without gapping.

Do I have to wear a mask when I go to an LTC facility?

Yes. As per the city’s By-Law Ph-20, a face covering or mask is required in any indoor public setting. 

What are other ways London Transit is helping stop the spread of the virus?

On-board posters also discourage traveling on transit if ill as well as encouraging riders to practice good hand hygiene by using sanitizers on hands and/or washing their hands often.
London Transit continues with the nightly cleaning and disinfecting of all high-touch points on-board conventional and specialized buses.
If you have any further questions, please reach out to us: ltc@londontransit.ca or 519-451-1347.