FAQ – Stored Value Smart Card

Find below answers to common questions relating to the new stored value cards and please contact us at 519-451-1347 or email ltc@londontransit.ca if you have any further questions.

General Questions

What is stored value?

Stored value allows riders to load an amount to their Smart Card and then the balance declines as it is used to ride. Stored Value fares will reflect that of ticket prices – Adult fare $1.90 and Student fare $1.54.

A Smart Card must first be obtained at an LTC location or have been previously used for a monthly pass. The Smart Card can be reloaded online through WEB portal or in person at an LTC location. Visit our website for further instructions.

How do I get a Smart Card?

At this time Smart Cards can be obtained from LTC locations (450 Highbury & 150 Dundas). Watch for updates on new locations coming soon.

How much does a Smart Card cost?

At this time London Transit is not charging for a Smart Card. However, this is being evaluated and an administrative charge will be added in the near future.

How much will a fare cost from stored value on a Smart Card?

Fares deducted from Smart Cards for stored value will be the same as ticket fares. Adult fares $1.90 and Student fares $1.54.

What are the benefits of a Smart Card?

A Smart Card provides many benefits and flexibility for the user.

  • Smart Cards are transferrable between users if the fare loaded is applicable to the user (an adult cannot board with a Student stored value Smart Card). Your Smart Card can be used to pay up to 10 fares for 10 people. The appropriate fare will be deducted and transfers automatically loaded.
  • Smart Cards allow the users flexibility to load a monthly pass one month and stored value another if you will not get full use of the monthly pass cost.
  • A stored value user pays less than a cash fare at $1.90 for an Adult fare and $1.54 for Student fare.
  • Eliminates the possibility of losing your transfer – 90 minute transfers are automatically loaded on your card at time of tapping.
  • If registered, a lost card can be blocked online (can take up to 24 hrs) and remaining balance can be replaced for an administrative fee of $5.00 – replacement can take 2 business days.

Fare Options

Can I still pay a cash fare?

Yes. A cash fare of $2.75 can be paid at time for boarding.

Will I still be able to buy tickets?

Yes. Until further notice, Adult and Student paper tickets will still be available for purchase in groups of 5 at LTC locations and various vendors across the city.

Adult and Student stored value Smart Cards?

Fares for stored value cards will be $1.90 for Adults and $1.54 for Youth (same as tickets). When purchasing a Smart Card depending on the fare, the card will be programmed differently. Therefore for Student and Adult fares, two different Smart Cards will be required.

Loading Smart Card

How do I load stored value onto my Smart Card?

Smart Cards can be loaded online or at an LTC location (450 Highbury & 150 Dundas). To obtain a Smart Card you must obtain one from an LTC location only. If you already have a Smart Card (i.e. for a monthly pass) loading stored value can be done online – click here

How much stored value can be loaded onto a Smart Card?

A Smart Card can be loaded at one time up to a maximum of $50, holding a maximum value of $100. With a minimum revaluing of $10.

Can I have both a monthly pass and stored value on my Smart Card?

Yes. A Smart Card allows the user to load a monthly pass and can allow for stored value amount to be loaded as well. The card reader will use the loaded monthly pass as default payment.

Why does it take up to 24 hours for my online load to appear on my card?

If loading your card online you should allow yourself at least 24 hours to allow communications between our back-office system and the readers on the buses. The on-board readers are updated only when buses return to the LTC facilities. NOTE: To load a Smart Card immediately, visit an LTC location.

What if I do not load my Smart Card in time and run out of stored value or my monthly pass has expired?

If you tap your Smart Card and the following exists:

  • There is no monthly pass active
  • There is not a valid transfer present
  • The remaining stored value does not cover the amount of fare required for a single ride

The Smart Card will permit one ride by allowing the balance to go into a negative. This negative balance is repaid the next time you add stored value to the card. For example, if your card has a negative balance of $1.90 and you add $20 to the card, your new stored value balance will be $18.10.

Using Smart Card

How do transfers work?

When you tap upon boarding the bus, a 90 minute transfer time will be automatically added to your card that will start counting down once tapped.

The 90 minute transfer allows for continued use of transit services for a period of 90 minutes without an additional fare. It is in no way tied to the schedule adherence of the system.

How do I use my Smart Card to get on the bus?

Upon boarding the bus a blue card reader will be located to the right. Simply tap/lay the card against the area indicated and a green screen with a check mark will appear which means the transaction was successful. If you get a red screen it either means you do not have a valid fare or there has been an error reading the card. Ask the Operator for direction.

How do I check my Smart Card stored value balance?

Stored value balances can be checked easiest online. When boarding the bus the OBV will display your balance when you tap.

What if I have lost my Smart Card?

We encourage all Smart Card users to register their Smart Cards online so that the recovery and replacement process is possible. If you lose your Smart Card and it is registered follow the Lost Card instructions. This process can take up to 2 business days as well there will be a $5.00 administrative fee.

What if my Smart Card does not work?

Please visit an LTC location (450 Highbury & 150 Dundas) for an assessment of your Smart Card.

Paper Monthly Passes

What is happening to paper monthly passes?

Paper monthly passes will no longer be available for purchase for the April 2019 monthly pass. All monthly passes will still be available but must be loaded onto a Smart Card. Be sure to obtain your Smart Card from an LTC location. The monthly pass can then be loaded online or at an LTC location. Other locations for Smart Card purchases will be coming soon.