Find out answers to frequently asked questions below or contact our Customer Service Team for more insight at ltc@londontransit.ca or 519-451-1347.
When does the fare increase take effect?
Effective Monday January 1, 2024 in all fare categories – find breakdown below:
Cash (includes 90-minute transfer)
| Rider Type | Current Price | Effective January 1, 2024 |
| Adult, Youth, Senior | $3.00 | $3.50 |
| Child (12 years and under) | Free with FOB | Free with FOB |
Tickets & Stored Value (includes 90-minute transfer)
| Rider Type | Current Price | Effective January 1, 2024 |
| Adult | 5 for $11.25
($2.25/trip) |
5 for $13.25
($2.65/trip) |
| Youth (age 13 – 17) | 5 for $9.00
($1.80/trip) |
5 for $10.60
($2.12/trip) |
| Senior (65 and over) | 5 for $8.50
($1.70/trip) |
5 for $10.00
($2.00/trip) |
Monthly Passes
| Rider Type | Current Price | Effective January 1, 2024 |
| Citipass (unlimited & transferrable) | $95.00 | $112.00 |
| Weekday – Monday to Friday | $81.00 | $95.00 |
| Income-Related* | $61.00 | $72.00 |
| Youth (age 13-17) | $61.00 | $72.00 |
| Park & Ride | $70.00 | $83.00 |
When can I buy new tickets?
New tickets will be available for purchase beginning December 10, 2023.
Can I get an exchange or refund?
Beginning December 10, 2023, exchanges can be completed on full intact strips of 5 tickets at London Transit locations only. There will be no refunds provided.
If using tickets, this is a great time to consider moving to a Stored Value Smart Card, which acts as digital tickets. The new fare will automatically be deducted from the card effective January 1, 2024.
How do I exchange old tickets?
Exchanges of old tickets can be made at LTC locations only and must be in a full intact strip of 5 tickets. The remaining balance for the price of the replacement tickets will be required.
What do I do with any old single tickets?
Old single tickets can be used onboard the buses by adding the cash difference. This will be accepted until January 15 only.
Old Adult Ticket + $0.40
Old Youth Ticket + $0.30
Old Senior Ticket + $0.30
What is the last day that I can purchase old tickets?
Old tickets will no longer be sold after December 29, 2023.
If you use tickets to ride London Transit consider moving to Stored Value on a Smart Card – it acts at a digital ticket and will automatically switch to the new fare on January 1, 2024.
What do I do if I run out of old tickets?
Old tickets will no longer be sold after December 29, 2023.
Paying a cash fare remains an option. However, we recommend considering switching to a Stored Value (digital ticket) on a Smart Card which will deduct the old ticket cost per ride and automatically switch to the new fare price January 1, 2024. Smart Cards can also be loaded online – find out more about Smart Cards and Stored Value.
I use a Stored Value Smart Card – what do I need to do?
When will I be able to buy my January pass?
What happens if I have automatic renewal set up for my pass?
How many rides do I have to take for a pass to be worth the cost?
Considering how often you are going to ride transit is an important factor in deciding which fare method works for you. Below is the breakdown of how many rides without the use of a transfer you would take to make the pass worth using versus tickets or Stored Value (digital tickets):
Citipass (Adult Fare) – 43 trips
Citipass (Senior Fare) – 56 trips
Weekday Pass (Mon – Fri) – 36 trips
Income Related Pass (Adult Fare) – 28 trips
Income Related Pass (Senior Fare) – 36 trips
Youth Pass – 34 trips