Fare Increase FAQs

Find out answers to frequently asked questions below or contact our Customer Service Team for more insight at ltc@londontransit.ca or 519-451-1347.

When does the fare increase take effect?

Effective Monday January 1, 2024 in all fare categories – find breakdown below:

Cash (includes 90-minute transfer)

Rider Type Current Price Effective January 1, 2024
Adult, Youth, Senior $3.00 $3.50
Child (12 years and under) Free with FOB Free with FOB

Tickets & Stored Value (includes 90-minute transfer)

Rider Type Current Price Effective January 1, 2024
Adult 5 for $11.25


5 for $13.25


Youth (age 13 – 17) 5 for $9.00


5 for $10.60


Senior (65 and over) 5 for $8.50


5 for $10.00


Monthly Passes

Rider Type Current Price Effective January 1, 2024
Citipass (unlimited & transferrable) $95.00 $112.00
Weekday – Monday to Friday $81.00 $95.00
Income-Related* $61.00 $72.00
Youth (age 13-17) $61.00 $72.00
Park & Ride $70.00 $83.00

When can I buy new tickets?

New tickets will be available for purchase beginning December 10, 2023.

Can I get an exchange or refund?

Beginning December 10, 2023, exchanges can be completed on full intact strips of 5 tickets at London Transit locations only. There will be no refunds provided.

If using tickets, this is a great time to consider moving to a Stored Value Smart Card, which acts as digital tickets. The new fare will automatically be deducted from the card effective January 1, 2024.

How do I exchange old tickets?

Exchanges of old tickets can be made at LTC locations only and must be in a full intact strip of 5 tickets. The remaining balance for the price of the replacement tickets will be required.

What do I do with any old single tickets?

Old single tickets can be used onboard the buses by adding the cash difference. This will be accepted until January 15 only.

Old Adult Ticket + $0.40

Old Youth Ticket + $0.30

Old Senior Ticket + $0.30

What is the last day that I can purchase old tickets?

Old tickets will no longer be sold after December 29, 2023.

If you use tickets to ride London Transit consider moving to Stored Value on a Smart Card – it acts at a digital ticket and will automatically switch to the new fare on January 1, 2024.

What do I do if I run out of old tickets?

Old tickets will no longer be sold after December 29, 2023.

Paying a cash fare remains an option. However, we recommend considering switching to a Stored Value (digital ticket) on a Smart Card which will deduct the old ticket cost per ride and automatically switch to the new fare price January 1, 2024. Smart Cards can also be loaded online – find out more about Smart Cards and Stored Value.

I use a Stored Value Smart Card – what do I need to do?

Nothing – the appropriate fare will be deducted throughout 2023 and will deduct the new fare effective January 1, 2024.

When will I be able to buy my January pass?

Increased pass prices will be effective for January 2024 monthly passes, which can be purchased from December 15, 2023 to January 10, 2024.

What happens if I have automatic renewal set up for my pass?

If you are signed up for an automatic renewal on your monthly pass you will be charged the new rate on your January 2024 pass on the renewal payment date.

How many rides do I have to take for a pass to be worth the cost?

Considering how often you are going to ride transit is an important factor in deciding which fare method works for you. Below is the breakdown of how many rides without the use of a transfer you would take to make the pass worth using versus tickets or Stored Value (digital tickets):

Citipass (Adult Fare) – 43 trips

Citipass (Senior Fare) – 56 trips

Weekday Pass (Mon – Fri) – 36 trips

Income Related Pass (Adult Fare) – 28 trips

Income Related Pass (Senior Fare) – 36 trips

Youth Pass – 34 trips