Meeting #2 – Minutes of the London Transit Commission on Monday March 30, 2026 @ 9:30AM

Meeting #2

MINUTES OF THE LONDON TRANSIT COMMISSION HELD IN THE COMMISSION BOARDROOM AT 9:30 A.M. ON MONDAY MARCH 30, 2026

Those present were

Skylar Franke – Chair

Corrine Rahman – Vice-Chair

Steve Lehman – Commissioner – arrived at 9:36am

Josh Morgan – Commissioner

Sam Trosow – Commissioner

Also present were

Kelly Paleczny – General Manager

David Butler – Manager, Operations Administration

Katie Burns – Director of Planning

Joanne Galloway – Director of Human Resources

Mike Gregor – Director of Finance

Craig Morneau – Director of Fleet & Facilities

Shawn Wilson – Director of Operations

Caroline Roy – Secretary

Meeting to order The Chair called the meeting to order.
Completion and

Acceptance of

Agenda

The Chair called for the acceptance of the agenda, C. Rahman moves, seconded by J. Morgan the acceptance of the agenda.

YEAS: S. Franke, J. Morgan, C. Rahman and S. Trosow

ABSENT: S. Lehman

CARRIED.
Disclosures

of Pecuniary Interest

 The Chair called for disclosures of pecuniary interest with respect to the agenda. There were no conflicts of interest declared.
Minutes C. Rahman moves, seconded by S. Franke, the minutes of the meeting held on January 26, 2026 be APPROVED.

YEAS: S. Franke, J. Morgan, C. Rahman and S. Trosow

ABSENT: S. Lehman

CARRIED.
Letter from M. Schulthess re Appointment of Council Members to the Commission With regard to the letter from M. Schulthess, City Clerk, dated February 11, 2026 re Appointment of Council Members to the Commission, copy attached, C. Rahman moves, seconded by J. Morgan, the Commission RECEIVE the letter.

YEAS: S. Franke, J. Morgan, C. Rahman and S. Trosow

ABSENT: S. Lehman

CARRIED.
Letter from M. Schulthess re Purchase of nine 60-foot buses required for the East London Link Corridor of the new Rapid Transit Network With regard to the letter from M. Schulthess, City Clerk, dated March 4, 2026 re Purchase of nine 60-foot buses required for the East London Link Corridor of the new Rapid Transit Network, copy attached, A. Hopkins moves, seconded by C. Rahman, the Commission RECEIVE the letter.

YEAS: S. Franke, J. Morgan, C. Rahman and S. Trosow

ABSENT: S. Lehman

CARRIED.
1st Report Accessible Public Transit Service Advisory Committee With regard to the 1st Report Accessible Public Transit Service Advisory Committee, copy attached, C. Rahman moves, seconded by J. Morgan, the Commission:

i. RECEIVE the report; and

ii. DIRECT Administration post messaging on the Specialized fleet providing London Transit Customer Service contact information as indicated in the report.

YEAS: S. Franke, J. Morgan, C. Rahman and S. Trosow

ABSENT: S. Lehman

CARRIED.
2ND Report Accessible Public Transit Service Advisory Committee With regard to the 2ND Report Accessible Public Transit Service Advisory Committee, copy attached, C. Rahman moves, seconded by J. Morgan, the Commission:

i. RECEIVE the report;

ii. APPOINT T. Whiston as a voting member to the Accessible Public Transit Service Advisory Committee to fill a vacancy, recognizing that T. Whiston, currently a non-voting member of the Committee, meets the qualifications of a voting members;

iii. CONFIRM the Key Performance Indicators (KPIs) for 2026 for the Specialized Service as set out below and request Administration include data showing the booking line wait times during peak times in future reports.

Indicator Measure
% of Customers Utilizing Online Portal 20%
Average Wait Time on Booking Line 3 minutes
Non-Accommodate Trips 0.5%
Trip Cancellations 20%
Trip No-Shows 1.9%
Pick-ups under 30 Minutes 99%
Rides under 60 Minutes 98%

iv. With respect to the Committee’s recommendation re Access Controls to the Scheduling System’s Customer Portal, that the Commission RECEIVE the recommendation noting that additional details is provided for Commission review in Staff Report #6 dated March 30, 2026.

YEAS: S. Franke, S. Lehman, J. Morgan, C. Rahman and S. Trosow

CARRIED.
Status of Reserves & Reserve Funds – December 31, 2025 With regard to the Status of Reserves & Reserve Funds – December 31, 2025 report, copy attached, J. Morgan moves, seconded by S. Lehman, the Commission RECEIVE the report.

YEAS: S. Franke, S. Lehman, J. Morgan, C. Rahman and S. Trosow

CARRIED.
2025 Mutual Respect/ Human Rights Summary With regard to the 2025 Mutual Respect/Human Rights Summary report, copy attached, J. Morgan moves, seconded by S. Lehman, the Commission:

i. APPROVE the revised Human Rights and Diversity Policy (Anti-Harrassment, Anti-Sexual Harassment and Anti-Discrimination) and Mutual Respect in the Workplace Policy as set out in Enclosure I; and

ii. The report be RECEIVED for information.

YEAS: S. Franke, S. Lehman, J. Morgan, C. Rahman and S. Trosow

CARRIED.
2025 Attendance and Disability Management Programs With regard to the 2025 Attendance and Disability Management Program report, copy attached, J. Morgan moves, seconded by S. Lehman, the Commission RECEIVE the report.

YEAS: S. Franke, S. Lehman, J. Morgan, C. Rahman and S. Trosow

CARRIED.
2025 Conventional Transit Service Performance With regard to the 2025 Conventional Transit Service Perfomance report, copy attached, S. Trosow moves, seconded by S. Franke, the Commission DIRECT Administration report back at the June meeting on further details relating to the decline in ridership and opportunities to increase ridership going forward.

YEAS: S. Franke, S. Lehman and S. Trosow

NAYS: J. Morgan and C. Rahman

CARRIED.

With regard to the recommendation to approve a one-year pilot partnership with Transit App to provide real-time and detour information for customers at an annual cost of $158,587, C. Rahman moves, seconded by J. Morgan, the Commission DEFER the acceptance of a one-year partnership with Transit App until the ridership report is reviewed in June.

YEAS: S. Lehman, J. Morgan, C. Rahman and S. Trosow

NAYS: S. Franke

CARRIED.

J. Morgan moves, seconded by S. Franke, the remainder of the report be RECEIVED.

YEAS: S. Franke, S. Lehman, J. Morgan, C. Rahman and S. Trosow

CARRIED.
2025 Specialized Transit Service Performance With regard to the 2025 Specialized Transit Service Performance report, copy attached, J. Morgan moves, seconded by S. Lehman, the Commission RECEIVE the report.

YEAS: S. Franke, S. Lehman, J. Morgan, C. Rahman and S. Trosow

CARRIED.
Customer Portal Access Controls With regard to the Customer Portal Access Controls report, copy attached, J. Morgan moves, seconded by S. Lehman, the Commission RECEIVE the report.

YEAS: S. Franke, S. Lehman, J. Morgan, C. Rahman and S. Trosow

CARRIED.
2026 Road Construction and Special Events Update With regard to the 2026 Road Construction and Special Events Update report, copy attached, J. Morgan moves, seconded by S. Lehman, the Commission RECEIVE the report.

YEAS: S. Franke, S. Lehman, J. Morgan, C. Rahman and S. Trosow

CARRIED.
Recosted 2026 Operating Budget Program With regard to the Recosted 2026 Operating Budget Program report, copy attached, J. Morgan moves, seconded by S. Lehman, the Commission APPROVE the Recosted 2026 operating expenditure budget for London’s public transit services of $124,082,100 as summarized on the following table noting the recosting has not resulted in any changes to the City of London funding.

Description Conventional Transit Specialized TransitTransit Total
Revenue
Transportation revenue $ 39,872,600 $ 932,000 $ 40,804,600
Operating revenue 2,045,800 – 2,045,800
Transfer from reserves 1,600,300 – 1,600,300
Provincial gas tax funding 10,090,800 – 10,090,800
Total Revenue 53,609,500 932,000 54,541,500
Expenditure
Personnel cost 72,600,100 1,897,400 74,497,500
Fuel 9,357,700 – 9,357,700
Direct bus maintenance 10,221,900 – 10,221,900
Facility 3,868,000 – 3,868,000
Insurance 3,955,300 – 3,955,200
Contribution to reserves 1,269,500 509,000 1,778,500
Contracted service costs – 15,284,300 15,284,300
All other material costs 4,669,800 449,100 5,118,900
Total Expenditures 105,942,300 18,139,800 124,082,100
City of London  $ 52,332,800  $ 17,207,800 $ 69,540,600

YEAS: S. Franke, S. Lehman, J. Morgan, C. Rahman and S. Trosow

CARRIED.
Recosted 2026 Capital Budget Program With regard to the Recosted 2026 Capital Budget Program report, copy attached, C. Rahman moves, seconded by S. Trosow, the Commission APPROVE the Recosted 2026 capital budget of $72,127,800 as summarized below noting the recosted budget reflects the previously approved 2026 capital budget program, program updates and carry forward amounts relating to deferred or active 2025 capital projects.
   Source of Investment
Description  Capital Program Reserve  City of London Federal and Provincial  Provincial Gas Tax  Total
Bus replacement – 2026  $ – $ 15,983,300 $ – $ 1,790,700 $ 17,774,000
Bus expansion (ICIP) – 2,942,500 8,090,500 – 11,033,000
Bus expansion – 1,003,000 – – 1,003,000
Facility upgrades – 500,000 – – 500,000
Fare processing equip. – 468,400 – 1,468,400 1,936,800
Information systems 1,000,000 –  – – 1,000,000
Shop & garage equip. 240,000 – – – 240,000
Service fleet replacement 155,000 – – – 155,000
Stop upgrades 63,500 – – – 63,500
Bus stop amenities (ICIP) – 44,700 122,800 – 167,500
Fleet radio replacement – 312,500 – 312,500 625,000
Highbury facility rebuild – 4,515,600 7,154,400 – 11,670,000
Zero Emission Bus Pilot – 12,980,000 12,980,000 – 25,960,000
$1,458,500 $ 38,750,000 $ 28,347,700 $3,571,600 $ 72,127,800
YEAS: S. Franke, S. Lehman, J. Morgan, C. Rahman and S. Trosow

CARRIED.
Contract Award – Primary Service Provider – Specialized With regard to the Contract Award – Primary Service Provider – Specialized report, copy attached, J. Morgan moves, seconded by C. Rahman, the Commission:

i. ACCEPT the bid from TOK Transit to operate as the primary service provider for the delivery of the specialized transit service for the five-year period (August 2027 to July 2032), with an option to extend the contract for a period of two years; and

ii. DIRECT the Administration finalize a contract with TOK Transit, the parameters of which are defined by the request for proposal.

YEAS: S. Franke, S. Lehman, J. Morgan, C. Rahman and S. Trosow

CARRIED.
Contract Award – Diesel Fuel With regard to the Contract Award – Diesel Fuel report, copy attached, J. Morgan moves, seconded by S. Lehman, the Commission:

i. APPROVE the award of a contract to Suncor Energy Products Partnership (Suncor) for the supply and delivery of diesel fuel covering the period May 1, 2026 to April 30, 2031, with the option of either two one-year renewals or one two-year renewal upon mutual agreement of the parties; and

ii. DIRECT Administration to finalize contract details with Suncor noting the contract will be in keeping with the tender submission.

YEAS: S. Franke, S. Lehman, J. Morgan, C. Rahman and S. Trosow

CARRIED
2025 Audit Requirements With regard to the 2025 Audit Requirements report, copy attached, J. Morgan moves, seconded by C. Rahman, the Commission:

i. CONFIRM the responses to the Audit Inquiry form as set out in Enclosure I; and

ii. DIRECT Administration to complete and submit the form on behalf of the Commission.
In Camera C. Rahman moves, seconded by S. Lehman, the Commission move In Camera to CONSIDER:

i. A matter pertaining to advice that is subject to solicitor-client privilege, including communications necessary for that purpose with respect to a joint procurement (Section 239(2)(f)).

CARRIED.

At the In Camera session, the Commission met to CONSIDER:

i. A matter pertaining to advice that is subject to solicitor-client privilege, including communications necessary for that purpose with respect to a joint procurement (Section 239(2)(f)).

Pursuant to procedural requirement of Section 239 of the Municipal Act, the Commission REPORTED PROGRESS on:

i. A matter pertaining to advice that is subject to solicitor-client privilege, including communications necessary for that purpose with respect to a joint procurement (Section 239(2)(f)).

CARRIED.
Date of Next Meeting The Commission confirmed the date of the next meeting as follows:

Monday April 27, 2026 at 9:30 a.m.
Adjournment C. Rahman moves, seconded by J. Morgan, the meeting be adjourned. CARRIED. The meeting adjourned at 11:02 a.m.

__________________________________________

Skylar Franke – Chair

__________________________________________

Caroline Roy – Secretary