All Smart Cards are sold at LTC locations; however, registered cards can also be reloaded online. Subsidized passes are available at both LTC and City locations. For more on pass types and availability please see the Fares Page.
What to do if you’ve lost your Smart Card
If you have registered your card online, and you have lost your card or believe it to have been stolen, please take the following steps:
1. Login to the web portal and choose the “block your card” option under the Manage your Cards tab. Please note: once your card has been blocked, it cannot be unblocked if you find it, it will need to be replaced.
2. Call LTC at 519-451-1347 and report your card lost/stolen and request a replacement. *If you have been unable to block your card via the web portal, a member of our Treasury department can assist – simply advise a Customer Service Representative who will coordinate this for you.
Your request for a replacement card will be processed in 2 business days and you will be notified when your card is ready for pick up at the 450 Highbury office. Same day replacements can not be accommodated. A $5 administration fee will apply for the replacement of a lost/stolen card, payable upon pickup of the replacement card.
Loading a new monthly pass on Smart Card
If you load a new pass on your card at a location with a point of sale terminal, your card will be updated immediately. If you load a new pass on your card via the internet, you should allow 48 hours for your card to be updated.
This delay is due to the required time for the online transaction to be communicated to the devices on all LTC vehicles. To be sure this has happened in time to use the pass, we suggest you load your next monthly pass at least 3 days (72 hours) before the current pass expires.
Monthly passes are available for purchase online and at LTC locations from the 15th of the previous month the the 10th of the current month.
Loading a stored value on Smart Card
Smart Cards can be loaded online or at a LTC location (450 Highbury Ave & 150 Dundas). To obtain a Smart Card you must obtain one from a LTC location only. Stored value can have a minimum of $10 loaded to $50 per transaction holding a maximum value of $100.
If loading your card online you should allow for 48 hours for communications between our back-office system and the readers on the buses.