Communication #2
April 7, 2026
Page 1 of 1
March 31, 2026
Accessible Public Transit Service Advisory Committee
Re: 2nd Report Accessible Public Transit Service Advisory Committee Meeting – March 17, 2026
With regard to the 2nd Report of the Accessible Public Transit Service Advisory Committee Meeting – March 17, 2026, the Commission, at its meeting of March 30, 2026:
i. DIRECTED Administration appoint T. Whiston as a voting member to the Accessible Public Transit Service Advisory Committee to fill the vacancy, recognizing that T. Whiston, currently a non-voting member of the Committee, meets the qualifications of a voting member; and
ii. CONFIRMED the Key Performance Indicators (KPIs) for 2026 for the Specialized Service as set out below and request Administration include data showing the booking line wait times during peak times in future reports.
| Indicator | Measure |
| % of Customers Utilizing Online Portal | 20% |
| Average Wait Time on Booking Line | 3 minutes |
| Non-Accommodate Trips | 0.5% |
| Trip Cancellations | 20% |
| Trip No-Shows | 1.9% |
| Pick-ups under 30 Minutes | 99% |
| Rides under 60 Minutes | 98% |
iii. RECEIVED the Committee’s recommendation that no further action be taken with respect to Access Controls to the Scheduling System’s Customer Portal.
Yours truly,
Caroline Roy, Secretary