Every year, London Transit conducts a confidential survey with our Conventional and Specialized transit riders to obtain their feedback on their experiences with the services.
This year’s Voice of the Customer survey, conducted by TransPro representatives, will be undertaken as follows:
Specialized Service
- Until November 13, registrants can opt out of participating – please let a call taker know or contact us at ltc@londontransit.ca if you do not wish to be contacted.
- November 10 to November 24 – survey will be conducted by telephone. Participants will be selected at random.
Conventional Service
- From November 16 until approximately November 30, representatives wearing London Transit survey tags will be boarding various buses to conduct the survey.
If you have any questions regarding the surveys, please contact our customer service representatives at 519-451-1347 or ltc@londontransit.ca .
Participants who provide a means of contact will be entered to win a free month pass (one each for conventional and specialized riders).
Thank you for your feedback!
