Got Questions?

Only if you have registered your smart card online can you receive a replacement. Depending on the type of pass you hold, please follow the steps below:

Monthly Passes:

– Block your card online as soon as possible

– Contact our Customer Service Representatives at 519-451-1347. They will obtain the required information to create a new card with the monthly pass you had last paid for. You will be advised that the card will be ready for pick up within 48 hours

– Wait for a call back before coming to the office.

– Pick up and pay $5 for your pass at our 450 Highbury office (see hours of operation).

Stored Value Passes:

– Block your card online as soon as possible

– Contact our Customer Service Representatives at 519-451-1347. They will obtain the required information to create a new card for you with the remaining balance. You will be advised that the card will be ready for pick up within 48 hours

– Wait for a call back before coming to the office.

– Pick up and pay $5 for your pass at our 450 Highbury office (see hours of operation).

Western or Fanshawe student cards:

Fanshawe College – Student cards that are found are returned to campus on Tuesdays & Thursdays. Pick your card up at the FANCard Office (Room E2020 – 1001 Fanshawe College).

Western University – Student cards that are found are returned to Campus Police on Tuesdays & Thursdays. They will contact you directly to pick up your card.

For live arrival times check realtime.londontransit.ca.Find out what other features are available on real-time.Please note that London Transit does not offer an app nor do we endorse any third party apps.

For live arrival times check realtime.londontransit.ca.
At time of boarding, be sure to let the Operator know which bus route and where you hope to transfer, where possible, your next bus will be notified.

Stop level notices are installed on posts when a bus stop is not in use. The sign will look like the following and will include the next closest bus stop.If this information is not posted – please let our Customer Service Representatives know at 519-451-1347 or ltc@londontransit.ca so that we can get the information posted as soon as possible.

To know in advance if your stop is closed, go to realtime.londontransit.ca and type in your bus stop number – the times will be crossed out (see image below) if your stop is not in use.

London Transit only holds items of value for 14 days. Items of value are considered to be: cash, gift cards, purses, wallets, cameras, jewelry, electronic equipment (cell phones, laptops, tablets) as well as medical equipment including eye glasses and medication. To check if your item of value was found, please contact our Customer Service Representatives.All buses are cleaned out at the end of the night and any items of value found onboard are tagged and stored in our Treasury department. On the following day, you can check to see if your item was found by calling 519-451-1340 ext. 314 between 8:30am and 4:30pm.

Note that items of lesser value are not held and are donated to a charity.

Please contact our Customer Service Representatives at 519-451-1347 or ltc@londontransit.ca – they will be happy to find you your best options.You can also use Google Maps – select the bus icon and enter your to and from locations.