Income-Related Bus Pass Program

On December 19, 2016, City Council approved an income-related transit pass as part of its current subsidized transit program eligible for qualified residents only.

How to apply

There are four ways to apply:

  1. Apply online for the Income-Related Transit Program
  2. Paper applications are available and can be picked up and returned to any of the City of London’s Social Service offices:
  • Social Services-Citi Plaza 355 Wellington Street Suite #248, 2nd Floor South Wing
  • Social Services-Westmount Shopping Centre, 785 Wonderland Rd. S
  • Social Services-London East, 1835 Dundas St.
  • Social Services-Northland Mall, 1275 Highbury Ave.
  • Social Services-South London Community Centre, 1119 Jalna Blvd.

     3. If you would like an application mailed to you, please call 519-661-5910.

     4. If you would like assistance to complete your application by phone, please call 519-661-5910

Program Eligibility

To qualify for this new program, you must meet all of the following criteria:

  1. You are a resident of London
  2. You are 18+ years of age (this means that seniors with low-income will be eligible to purchase a subsidized transit pass through this program)
  3. Current income is below Low Income Cut Off After-Tax (LICO-AT) – visit City of London website for more details.

*If a resident is in receipt of Ontario Works, they should contact their caseworker. Assistance with transportation costs may be available through Ontario Works.


You can purchase your bus pass at the following locations only and the online reloading feature is not available:

  • Canada Aquatic Games Centre, 1045 Wonderland Rd N, London, ON N6G 2Y9
  • Citi Plaza, 355 Wellington Street Suite #248, 2nd Floor South Wing, London ON N6A 3N7
  • City Hall, 300 Dufferin Ave, London, ON N6B 1Z2
  • East Lions Community Centre, 1731 Churchill Ave, London ON N5W 5P4
  • Kiwanis Seniors’ Community Centre, 78 Riverside Dr, London, ON N6H 1B4
  • Carling Heights Optimist Community Centre, 656 Elizabeth St, London, ON N5Y 6L3
  • North London Optimist Community Centre, 1345 Cheapside St, London, ON N5V 3N9
  • South London Community Centre, 1119 Jalna Blvd, London, ON N6E 3B3
  • LTC Head Office, 450 Highbury Ave N, London, ON N5W 5L2
  • LTC Downtown Information Office, 150 Dundas St, London, ON N6A 1G1

Please bring government issued ID when purchasing your bus pass.

Cash, credit or debit will be accepted.

For more information: