Reporting to the Supervisor of Specialized Transit Services the Operations Clerk working 15-20 hours per week which includes evenings, weekends and holidays. These hours are not guaranteed and subject to change. The following duties and requirements for fulfilling this role:
General Duties:
- Working in a mostly computerized environment, responsible for taking incoming calls from specialized transit registrants, including bookings, cancelling of trips, confirming same day requests and/or dealing with no shows, etc.
- Assists in the analysis of trip information in determining cost-effective methods of providing the service
- Processing actual trip data, reports anomalies or areas of concern to Supervisor
- Processes subscription trip requests, advising registrants of status of request
- Participates in the administration of transit registrations, assisting with new registrants, processing and booking functional assessments, etc.
- Assists in assigning unscheduled trips, and same-day bookings
- Other duties as assigned, may include assisting in assigning unscheduled trips and same-day bookings, monitoring late/early vehicles and out of service vehicles and moving trips accordingly to ensure on-time performance/schedule adherence
Requirements:
- Successful completion of Secondary School Diploma or equivalent
- Previous experience in an office environment which was responsible for inbound and outbound call-taking in addition to exemplary customer service
- Proficient computer skills using a variety of software applications, including Excel, word processing and database systems. In-depth experience with Microsoft office suite preferred
- Strong knowledge of City of London geography
- Strong communication & interpersonal skills to effectively deal with customers (internal and external) in a professional and courteous manner
- Ability to effectively manage multiple priorities within work related deadlines
- Ability to accurately complete tasks within a scope of pre-defined options available
- Dispatch experience is a definite asset
Application Instructions:
Send a cover letter and resume noting Competition No. 25-58 to:
Email: recruit@london.ca or via fax: 519-457-1252
Application deadline: October 17, 2025 at 4:00PM
Target date for filling the position: As soon as operationally feasible