Staff Report #5 – 2022 Commission Work Program – First Quarter Update

Staff Report #5

April 27, 2022

To All Commissioners

Re: 2022 Commission Work Program – First Quarter Update


The report be NOTED and FILED.


The 2022 Work Program was approved by the Commission at the January 26, 2022 meeting, noting given the ongoing pandemic, program timelines were subject to adjustment throughout the year depending upon the nature and extent of pandemic-related impacts on the organization broadly, or specifically on a project.

The Work Program format categorizes initiatives into each of the five strategic outcomes established in the Commission’s 2019-2022 Business Plan as set out below.

  • An Integrated, Affordable and Valued Mobility Choice
  • An Engaged, Diverse and Respectful Workplace
  • Demonstrated Fiscal Accountability
  • Being Open, Understood and Transparent
  • Effective Utilization of Infrastructure

The remainder of the report provides commentary with respect to the items on the 2022 Work Program that were scheduled to be completed by the end of the first quarter. In the event that detailed reports have been provided on specific Work Program initiatives, the Staff Report is referenced on the Work Program Summary update set out in Enclosure I. It should be noted that, other than the mandatory financial projects related to year end and year end analysis and reporting, all of which are the subject of previous reports provided to the Commission, there is not a significant number of projects that are scheduled for completion in the first quarter.

2.2 c) Alternative Service Delivery Implementation. The next step in the implementation of Alternative Service Delivery to Innovation Park is the issuance and award of a request for proposal (RFP) for the on-demand software. This process has been delayed due to resource issues in the administrative area relating to the pandemic. It is anticipated the RFP will be issued in early May with a follow-up recommendation to the Commission. While this step has been delayed, it is still anticipated the launch of the service will take place in the fall of 2022.

6.10 a) Review of Customer Contact Management Process. One of the recommendations stemming from the third party review completed by Rubin Thomlinson included a review of the customer contact management process. A Working Group with members of administration and representatives from the ATU held several meetings to review the current process, identify concerns, and identify possible amendments to address those concerns. Communication with respect to the revised process has been provided to all affected employees, noting the new process took effect April 1, 2022. The process and related outcomes will be monitored throughout the remainder of the year in an effort to determine whether the changes have resulted in the desired impacts on the concerns identified.

6.11 Establish Criteria for the Diane Chenier Trailblazer Award. At the meeting of June 24, 2020, the Commission approved the establishment of a Diane Chenier Trailblazer Award with the intent of the inaugural award be presented at the 2021 awards ceremony which was postponed to May 15, 2022 due to pandemic restrictions. The criteria has been finalized and shared with all employees. Nominations for the award, which will be presented at the May 15 Recognition Ceremony, have closed and voting is currently underway. The award recipient will be notified in advance of the Recognition Ceremony in hopes they will be able to attend.


I – 2022 Work Program First Quarter Update

Recommended by:

Mike Gregor, Director of Finance

Katie Burns, Director of Planning

Joanne Galloway, Director of Human Resources

Craig Morneau, Director of Fleet & Facilities

Concurred in by:

Kelly S. Paleczny, General Manager