Staff Report #9 Re: 2019 Work Program – Operations – Second Quarter Update

Staff Report #9

August 28, 2019

To All Commissioners

Re: 2019 Work Program – Operations – Second Quarter Update


The report be NOTED and FILED.


The following report is provided as an update on major Operations projects as set out in the 2019 Work Program that are ongoing in nature and/or were scheduled to commence and/or be completed over the first six months of 2019, with the lead on same being the primary responsibility of the Operations Department.

Expect Respect Working Group

As set out in Staff Report #8 dated April 24, 2019, LTC administration and the ATU Local 741 Executive have formed an ‘Expect Respect’ Working Group which includes representatives from all areas of the organization. The main task of the group is to identify underlying issues related to the lack of mutual respect/acceptable conduct between employees, customers and others that LTC employees come into contact with during the course of employment. Once the underlying issues have been identified and prioritized, the group will be tasked with developing/recommending initiatives intended to address these issues and ultimately improve the working environment.

To date, the Working Group has had two meetings, May 31, 2019 and June 21, 2019, with the primary focus being to gather feedback with respect to members’ concerns surrounding mutual respect and acceptable conduct in the workplace. The group discussions have identified a number of common triggers in all areas of the working environment. The next step in the process is to undertake a survey of all employees, in an effort to confirm/adjust the list of triggers as well as to prioritize areas for action recognizing that it is not possible to address all areas at once. The survey will be distributed to all employees in the coming weeks, and once the results have been compiled, the group will reconvene to discuss next steps.

The Commission will continue to be provided with updates on the advancement of this Committee as work progresses.

Recommended by:

Shawn Wilson, Director of Operations

Concurred in by:

Kelly S. Paleczny, General Manager