London Transit appreciates questions and comments from the residents of our community. Please help us serve you better by contacting us by phone, in person, by mail or online.
LTC Customer Service
Call 519-451-1347
For trip planning, schedules, lost items*, comments and more.
| Day | Time |
|---|---|
| Mon – Fri | 6:00am – 10:00pm |
| Sat | 8:30am – Noon & 1:00pm – 4:30pm |
| Sun | 8:30am – Noon & 1:00pm – 4:30pm |
| Holidays | 8:30am – Noon & 1:00pm – 4:30pm |
* Lost and Found Policy has been modified amid the coronavirus outbreak. Items of value are being kept for 14 days for full details visit our Lost & Found Policy
Due to the current situation, we are experiencing some delays to our normal 10 business day response time.
Locations
Downtown Information Office
150 Dundas Street (near Richmond St.)
Main Office
450 Highbury Avenue N (at Brydges St.)
Hours of Operation
Downtown Information Office
| Day | Time |
|---|---|
| Mon – Fri | 7:30am – 7:00pm |
| Saturday |
8:30am – 6:00pm |
| Sunday | Closed |
| Holidays | Closed |
Main Office
| Day | Time |
|---|---|
| Mon – Fri | 8:30am – 10:00pm |
| Saturday | 8:30am – Noon & 1:00pm – 4:30pm |
| Sunday | 8:30am – Noon & 1:00pm – 4:30pm |
| Holidays | 8:30am – Noon & 1:00pm – 4:30pm |
Services at LTC Locations
Please call 519-451-1347 if the service you require is not listed.
- Monthly Pass Sales (until the 10th of each month)
- Ticket Sales
- Ride Guides and Route Maps – Please note that in an effort of eliminating the possible spread of COVID-19, paper Route Maps are only available online
- Trip Planning – Google Maps is also a great tool for planning a trip on transit
- Smart card sales / revaluing
Write To Us
Please send your letters to:
London Transit Commission
c/o Customer Service
450 Highbury Avenue N
London, Ontario
N5W 5L2
Email Us
Please send emails to: ltc@londontransit.ca
Remember to include as much detailed information about your question or issue as possible, as well as your name, contact information, and any other details we may need in order to assist you. If you require an immediate response, please include a phone number as well.
Contact LTC’s Webmaster
To contact LTC’s Webmaster, please send emails to: ltcis@londontransit.ca
Remember to include as much detailed information about the issue as possible, as well as any other information we may need in order to resolve it.
Please use this email to report technical difficulties with the web site only.