Summary of Public Feedback – AODA Accessibility Requirements
Requirement | Not Satisfied | Satisfied | N/A | |
General | ||||
Accessibility Plan | 33% | 53% | 13% | |
Procurement of Goods | 28% | 45% | 28% | |
Training for Employees | 45% | 38% | 17% | |
Comments provided:
· The current Accessibility Plan does not outline strategy to prevent and remove barriers · American Sign Language (ASL) training for all employees · Bi-annual retraining of all employees |
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Information & Communications | Not Satisfied | Satisfied | N/A | |
Options to provide your feedback | 34% | 59% | 7% | |
Formats of public reports | 32% | 54% | 14% | |
Website and Web contents | 25% | 68% | 7% | |
Information about emergency plans | 46% | 29% | 25% | |
Comments provided:
· More formats available for public reports, such as large print and Braille · Public information is difficult to find intuitively on the website · Participation in feedback events for transit rarely ever get advertised on all forms of public transit (including paratransit) |
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Customer Service | Not Satisfied | Satisfied | N/A | |
Posted accessible customer service policy | 43% | 47% | 10% | |
Policy re: service animals | 30% | 47% | 23% | |
Policy re: support persons | 37% | 40% | 23% | |
Notice of temporary disruptions | 43% | 43% | 13% | |
Comments provided:
· Some of the LTC employees are downright rude and very discriminatory towards individuals simply because they require the use of a service dog. · There isn’t a reasonable response time for many complaints, concerns or questions · Have better information about service delays and interruptions · Wasn’t aware of support person policy |
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Employment | Not Satisfied | Satisfied | N/A | |
Recruitment ads and options | 33% | 22% | 44% | |
Recruitment selection process | 30% | 26% | 44% | |
Informing employees of supports | 19% | 22% | 59% | |
Workplace emergency information | 12% | 23% | 65% | |
Individual accommodation plans | 19% | 19% | 63% | |
Return to work process | 15% | 19% | 67% | |
Career development and advancement | 19% | 19% | 63% | |
Public Transit Services | Not Satisfied | Satisfied | N/A | |
Information on accessibility equipment | 33% | 44% | 22% | |
Policy – non-functioning accessibility equip | 41% | 30% | 30% | |
Free support person fares | 37% | 37% | 26% | |
Conventional Service | Not Satisfied | Satisfied | N/A | |
Alternative service | 57% | 30% | 13% | |
Fare parity with specialized service | 40% | 43% | 17% | |
Accessible transit stops | 50% | 37% | 13% | |
Priority seating area | 55% | 31% | 14% | |
Policy regarding service disruptions | 37% | 40% | 23% | |
Pre-boarding announcements | 40% | 40% | 20% | |
On-board announcements | 41% | 45% | 14% | |
Accessible buses | 31% | 52% | 17% | |
Comments provided:
· Better planning on drivers leaving stops early making it harder with people who have disabilities to make it to the bus · Making sure all routes are available on Sundays and stat holidays · Using mystery shoppers to assess services to ensure drivers are adhering to needs of disabled and physically challenged users (start/stop, quick braking, moving before everyone is seated) · People who have balance problems should be able to sit in the priority seating area and not for strollers · The customer service policy should address how people travel with cargo on buses but also ensure access. · The customer service policy should allow for drivers to assist people with disabilities onto conventional transit buses when they get stuck in the snow. · Move and accommodate others that need the accessible seating · Bus announcements not working and plan for addressing same · Priority should be given to wheelchair users · Bus should be lowered/ramp deployed upon request · Too many people being left behind at bus stops since the priority seats are filled with strollers and cargo · Most stops don’t have shelters · Shelters can’t accommodate larger assistive devices such as scooters and larger wheel chairs · There are stops without a pad so people with assistive devices are forced to block sidewalks while waiting for the bus · It’s difficult to reach the stop requested strings, bus drivers do not always pull right up to the curb which makes it difficult to safely board and deboard the bus. |
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Specialized Service | Not Satisfied | Satisfied | N/A | |
Clear eligibility criteria/temporary eligibility | 22% | 48% | 30% | |
Application process | 31% | 46% | 23% | |
Fare parity with conventional service | 30% | 48% | 22% | |
Access to service for visitors | 30% | 33% | 37% | |
Service hour parity with conventional | 32% | 43% | 25% | |
Booking process | 50% | 25% | 25% | |
Comments provided:
· Increased service · There is a huge backlog of calls every morning · Is it possible to book under 3 days? · Not enough transportation for medical patients and call in and booking arrangements not adequate · Not enough room for traveller and 2 companions at times · Online booking please · Addressing the particular needs of dialysis patients that account for a large percentage of the rides · Not enough service hours during peak times · There needs to be cameras like there are on conventional buses to ensure the safety and security of passengers and drivers · Often have to book rides at inopportune times since rides are unavailable in the morning or evenings |
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Public Spaces | Not Satisfied | Satisfied | N/A | |
Ticket office at 150 Dundas Street | 28% | 62% | 10% | |
Office at 450 Highbury | 10% | 55% | 34% | |
Parking at 450 Highbury | 7% | 38% | 55% | |
Comments provided:
· More effective snow removal during winter months · Get the City to shovel down to the bare sidewalk to stops · Working with the city to ensure cleared paths of travel to bus stops, facilities, etc. especially when it comes to weather, construction, etc. · More effective policies regarding removal of snow and ice at bus stops. · 150 Dundas – Needs to be larger, easy way in and out with actuators on both doors · 150 Dundas – limited to no seating for those that can’t stand long while waiting to be served · 150 Dundas – service counters too high for wheelchair |