This successful candidate will provide timely and accurate information on LTC services/fare to customers, including processing and directing customer inquiries to the appropriate department for action. The incumbent will be responsible for processing all contacts for conventional and specialized transit services, assist in the distribution of public information (schedules, ride guides, etc.), communicating appropriate fare information, maintaining customer contact information system, handling calls regarding lost and found items, assist in resetting passwords for smart card holders, responding to general inquiries regarding services and other duties as assigned.
Requirements:
- Successfully completed Secondary School Diploma or equivalent
- Previous experience in an office related environment responsible for providing customer service
- Excellent interpersonal and problem solving skills to effectively deal with customers (internal/external) in a professional and courteous manner
- Strong verbal and written communication skills
- Ability to effectively manage multiple priorities and accurately complete tasks within work related deadlines
- Knowledge of City of London geography and transportation network
- Proficient computer skills using software applications such as MS Office
- Part Time Hours of work may include, but are not limited to: Saturday & Sunday (8:30am-4:30pm), and Statutory Holidays as well as covering vacations of full time staff (Monday to Friday from 7am to 9pm). Flexibility is a must, as hours may be subject to change. Hours are not guaranteed.
Application Instructions:
Send a cover letter and resume noting Competition No. 25-63 to:
Email: recruit@london.ca or via fax: 519-457-1252
Application deadline: November 4, 2025 at 4:00PM
Target date for filling the position: As soon as operationally feasible