Staff Report #1
February 17, 2026
To All Members of the Accessible Public Transit Service Advisory Committee
Re: 2026 Service Plan – Conventional Transit
Recommendation
That the report be RECEIVED for information.
Background
At the January 26, 2026 meeting, the Commission approved the 2026 Conventional Service Plan, which includes the following improvements:
a) Route 4 – Increase weekday frequency during the Early AM period to 60 minutes in the branches
b) Route 6
- Extend weekday service to 1 AM
- Increase weekday frequency between 9 PM and 12 AM to 25 minutes
- Extend Saturday service to 1AM
c) Route 24 – Extend Sunday service to 9 PM
d) Route 31
- Increase weekday frequency in the Early AM to 30 minutes
- Increase weekday peak period frequency to 20 minutes
- Extend weekday service until 1 AM
- Start Saturday Service at 6 AM
- Extend Saturday service to 1 AM
- Start Sunday Service at 7 AM
e) Route 36 – Extend weekday service between 7:30 PM and 10:30 PM
f) Route 90 – Add an additional bus weekdays between 7 AM and 7 PM
g) Route 91 – Extend service to Argyle Mall
h) Route 93
- Increase weekday AM Peak frequency to 20 minutes
- Increase weekday PM Peak frequency to 20 minutes
- Increase weekday Late Evening frequency to 25 minutes
i) Route 102 – Start weekday service at 6 AM
j) Route 127
- Realign route to continue to Westmount Mall
- Adjust the frequency to 25 minutes in the weekday AM Peak
- Adjust the frequency to 17 minutes in the weekday PM peak
- Adjust the frequency to 35 minutes in the weekday early evening
- Adjust the frequency to 60 minutes in the weekday late evening
- Adjust the frequency to 30 minutes weekend daytime periods
- Adjust the frequency to 60 minutes during weekend nighttime periods
Public Consultation
In order to gather public feedback on the draft service improvements and plan, information was posted on the corporate website, socials as well as on board all buses. Customers were encouraged to complete the online service plan survey or call/email with any questions or feedback on the proposed changes. Additionally, anyone wishing to discuss the proposed changes in more detail were invited to schedule a phone meeting with a member of the Planning Department.
In addition, in-person public participation meetings were held at the London Public Library – Central Branch, King’s College, Western University and Fanshawe College to gather feedback on all the proposed changes.
Approximately 105 people attended the in-person meetings (52 at Central Library, 10 at King’s College, 32 at Western, 11 at Fanshawe College) and 513 survey responses were received.
Overall feedback for the proposed service changes was positive with the top-ranking changes being Route 93 (weekday peak period and late evening frequency improvements), Route 90 (weekday reliability improvements), Route 91 (extension to Argyle Mall), Route 31 (Weekday frequency improvements and extension of service day) and Route 4 (Early AM frequency improvements).
The proposed routing modification to Route 91 was very well received with 61% of survey respondents either agreeing or strongly agreeing with the proposed change. Of those that were not supportive of the change (2% strongly disagree and 1.46% disagree) most comments centered around wanting the extension of the route into a different area (London Airport, Oxford and Hyde Park) or wanting the route to remain as is. The recommended changes to the route will not change the routing or frequency for existing passengers as all existing stops will be maintained with the recommended changes.
The Western University Student Council also set up an online/email petition for students to be able to send direct emails to LTC staff and Councilors requesting modifications to Route 10. Specifically, the form emails discussed concerns for students from South London no longer having a single bus ride to school and the loss of frequency between Masonville and Western. As previously noted, the commentary in the petition is not consistent with the data seen through our service monitoring regarding crowding conditions and passengers being left at the stops as well as the time required to travel between Westmount and Western. It should be noted that while there were many comments in the Service Plan survey requesting Route 10 to be returned to the previous route alignment, however there weas almost no support for the specific alignment requested by the USC.
As heard annually through the Voice of the Customer Survey and echoed in the 2026 Service Plan public engagement, customers are most concerned with frequency improvements, reliability of the service and extension of the service day.
The recommended changes for 2026 focus on making modifications to the areas that are consistently shown to be most important to passengers.
The survey also indicated a lot of support for service to be extended into new areas of the city, many of which have been included in the Assessment Growth Business Case submitted to Council for review through the budget process.
Next Steps
The next steps associated with the implementation of the service changes include:
- preparation/production of new schedules, layovers/time points, public timetables and Operator sign-up;
- updating the AVL system;
- updating schedule information for Google Maps; and
- undertaking a communication program including printed Ride Guide maps, on-board and stop level notices, website updates and social media, as well as internal information screen postings and Operator information sessions at signup.
Recommended by:
Katie Burns, Director of Planning
Concurred in by:
Kelly S. Paleczny, General Manager