Staff Report #1
September 10, 2019
To All Members of the Accessible Public Transit Service Advisory Committee
Re: Specialized Service Performance Statistics – August 31, 2019
Recommendation
That the Accessible Public Transit Service Advisory Committee FORWARD the report to the Commission for their review and consideration.
Background
Performance statistics for the Specialized Service for the eight months ending August 31, 2019, are set out in Enclosure I, with 2018 statistics and 2019 performance targets provided for comparative purposes. In summary:
- Eligible passenger trips provided in the first eight months of 2019 were 4,763 (2.5%) higher than the same period in 2018; however slightly lower than budget.
- The number of attendant/companion trips provided in the first eight months of 2019 decreased by 60 (-0.3%) as compared to those provided during the same period in 2018.
- Service productivity in the first eight months of 2019 averaged 2.3 rides per hour, which is consistent with that for the same period in 2018.
- Rides over one hour in the first eight months of 2019 averaged 1.8% which is slightly worse than the 1.7% average for the same period in 2018.
- Pick-ups over 30 minutes in the first eight months of 2019 averaged 1.3% of total trips, which is slightly better than the 1.6% for the same period in 2018.
- The cancellation rate in the first eight months of 2019 averaged 10.8%, which is up from the 10.0% average for the same period in 2018. There were 10,819 late cancellations in 2019, representing 44.2% of total cancellations.
- The no-show rate in the first eight months of 2019 averaged 1.9%, down slightly from the 2.0% average for the same period in 2018.
- The non-accommodated trip rate for the first eight months in 2019 averaged 4.1% (9,646 trips), up slightly from the 3.7% average (8,406 trips) for the same period in 2018.
- The average number of same day bookings for the first eight months of 2019 was 2,067 trips, up slightly from the average of 2,054 trips for the same period in 2018.
- Total registrations at the end of August 2019 was 10,196.
Enclosure
I – Specialized Transit Service Performance – August 31, 2019
Recommended by:
Christopher Murphy, Supervisor, LCTB
Concurred in by:
Kelly S. Paleczny, General Manager