Service Animal Policy

Service animals are permitted on buses if working in aid of the person making the trip.

Service animals on buses must remain in the care and control of the owner at all times. The owner must be prepared to demonstrate to the Operator how this requirement will be achieved (i.e. leash, cage, etc.).

This applies as follows:

  1. the animal can be readily identified as one that is being used by the person for reasons relating to the person’s disability, as a result of visual indicators such as the vest or harness worn by the animal; or
  2. the customer provides documentation from a health professional confirming that the person requires the animal for reasons relating to the disability.

Kelly Paleczny, General Manager

March 1, 2023

Service Animal Policy