Accessibility at London Transit

London Transit Commission is committed to:

  • The continuous development of accessible public transit services;
  • Working toward ensuring its facilities are barrier free;
  • Working toward providing barrier free employment and employment opportunities; and
  • Establishing communication services that respect the abilities of all customers, employees and the public at large.

The Commission’s commitment is based on making balanced, measured and sustainable progress consistent with its business planning process and financial and operational capacity.

Related documents:

Conventional Transit Service

Visit our Conventional Transit page for more details.

Fleet – 100% low-floor accessible. Customers requiring the use of the kneeling feature or the ramp should request same at time of boarding.

Stops – 100% accessible (with the exception of locations without a connecting sidewalk)

Support Person – A support person can travel for free on transit with an approved specialized registrant (see registrant eligibility below) . Complete the application form.

Priority Seating – Located in the front of the bus, designated for customers with disabilities who benefit from being closer to the front of the bus. Priority seats are solid blue in colour with the priority seating decal on the seat back. Important note: Conventional service operates on a first-come, first served basis, and seating in this area is not reserved.

Pre-Boarding Announcements – all buses provide an external announcement of the name of the route when the front doors open to service a stop.

On-board Announcements – all buses provide next-stop announcements both audibly and visually.

MagnusCards – Navigating London with Confidence: Learn how to navigate on London Transit by finding us under the ‘Travel’ tab on the MagnusCards App. Find out more about MagnusCards.

Community Bus – service is specially designed to serve the needs of seniors and persons with mobility challenges. Routes 51, 52, 53, 54 & 55 bookings are required to be made in advance and can be made through Customer Service at 519-451-1347. Route 56 operates on a loop serving the same locations at the times indicated on the route schedule. Find out more about the safety measures on the Community Bus service.

Accessible Transit Matters – Raising awareness of transit accessibility features as well as encouraging customers to consider the needs of other riders.

This image shows the five images of the posters that can be found on-board buses as part of Accessible Transit Matters. Each image depicts a rider giving up a seat to another passenger with a visible or non-visible disability. The last image in the banner shows the use of a Service and a Comfort animal on a leach and on a harness waiting to board a bus.

Specialized Transit Service

Visit our Specialized Transit page for more details.

Eligibility Criteria – All eligibility criteria for Specialized Registrants and fare equity are consistent with AODA requirements. Find details below:

Support Person – A support person can travel for free on transit with an approved specialized registrant. Complete the application form.

Visitors to London – A visitor is a non-resident of the city, visiting the city for a short period of time wishing to access the service. Visitor registration is done over the phone without any formal application process by contacting the Manager of Service Integration at 519-451-1340 ext. 420.

Companions & Children – Subject to vehicle capacity, registrants may have people travel with them on the service. These people are referred to as Companions. The registrant will have to indicate at the time of booking the trip how many Companions are traveling. Companion travel is restricted based on vehicle capacity. All Companions must pay the prevailing fare.

Information for Specialized Service

Booking Line

Booking Specialized Transit Services

Service Hours & Important Phone Numbers

Contact Information

Fares

Fares

Self-Serve Options

Online Customer Portal – find details here!

Bringing Groceries & Parcels

Groceries and other parcels may be brought with you on Specialized Transit. However, drivers will not assist with carrying groceries or similar packages. Arrangements should be made for someone else to assist you if you cannot carry packages by yourself.

Facilities

All LTC facilities are accessible and offer provisions consistent with the AODA.

Accessible Public Transit Services Advisory Committee (APTSAC)

The Accessible Public Transit Services Advisory Committee advises and assists the London Transit Commission in promoting and supporting the development and delivery of accessible public transit services in London for individuals of all disabilities.

Find out more about the Accessible Public Transit Service Advisory Committee and find the agendas from previous meetings.

Communications

Corporate Website – AODA compliant. Requests for any documents in alternate formats should be directed to croy@londontransit.ca

Commission Meeting Agendas. Requests for any documents in alternate formats should be directed to croy@londontransit.ca