London Transit Commission is committed to:
- The continuous development of accessible public transit services;
- Working toward ensuring its facilities are barrier free;
- Working toward providing barrier free employment and employment opportunities; and
- Establishing communication services that respect the abilities of all customers, employees and the public at large.
The Commission’s commitment is based on making balanced, measured and sustainable progress consistent with its business planning process and financial and operational capacity.
Related documents:
- Accessibility Plan 2020-2025
- 2020 Accessibility Plan Annual Update
- Accessible Customer Service Policy
- Service Animal Policy
- Purchasing Policy – Accessibility Excerpt
Conventional Transit Service
Visit our Conventional Transit page for more details.
Fleet – 100% low-floor accessible. Customers requiring the use of the kneeling feature or the ramp should request same at time of boarding.
Stops – 100% accessible (with the exception of locations without a connecting sidewalk)
Support Person – A support person can travel for free on transit with confirmed eligibility. Complete the application form.
Priority Seating – Located in the front of the bus, designated for customers with disabilities who benefit from being closer to the front of the bus. Priority seats are solid blue in colour with the priority seating decal on the seat back. Important note: Conventional service operates on a first-come, first served basis, and seating in this area is not reserved.
Pre-Boarding Announcements – all buses provide an external announcement of the name of the route when the front doors open to service a stop
On-board Announcements – all buses provide next-stop announcements both audibly and visually
Community Bus – service is specially designed to serve the needs of seniors and persons with mobility challenges. Routes 51, 52, 53, 54 & 55 bookings are required to be made in advance and can be made through Customer Service at 519-451-1347. Route 56 operates on a loop serving the same locations at the times indicated on the route schedule. Find out more about the new safety measures now on the Community Bus service.
Specialized Transit Service
Visit our Specialized Transit page for more details.
Eligibility Criteria – All eligibility criteria for Specialized Registrants and fare equity are consistent with AODA requirements. Find details below:
Support Person – A support person can travel for free on transit with confirmed eligibility. Complete the application form.
Visitors to London – A visitor is a non-resident of the city, visiting the city for a short period of time wishing to access the service. Visitor registration is done over the phone without any formal application process.
Companions & Children – Subject to vehicle capacity, registrants may have people travel with them on the service. These people are referred to as Companions. The registrant will have to indicate at the time of booking the trip how many Companions are traveling. Companion travel is restricted based on vehicle capacity. All Companions must pay the prevailing fare.
Information for Specialized Service
Booking Line
Booking Specialized Transit Services
Service Hours & Important Phone Numbers
Fares
Self-Serve Options
Learn More About Self Serve Options
Bringing Groceries & Parcels
Groceries and other parcels may be brought with you on Specialized Transit. However, drivers will not assist with carrying groceries or similar packages. Arrangements should be made for someone else to assist you if you cannot carry packages by yourself.
Facilities
All LTC facilities are accessible and offer provisions consistent with the AODA.
Accessible Public Transit Services Advisory Committee (APTSAC)
The Accessible Public Transit Services Advisory Committee advises and assists the London Transit Commission in promoting and supporting the development and delivery of accessible public transit services in London for individuals of all disabilities.
Find out more about the Accessible Public Transit Service Advisory Committee and find the agendas from previous meetings.
Communications
Corporate Website – AODA compliant. Requests for any documents in alternate formats should be directed to croy@londontransit.ca
Commission Meeting Agendas. Requests for any documents in alternate formats should be directed to croy@londontransit.ca